1. Guidelines or policies that establish how support services should be provided to users or customers
The company updated its support rules to ensure faster response times.
A empresa atualizou suas regras de suporte para garantir tempos de resposta mais rápidos.
2. Regulations governing the provision of aid, assistance, or maintenance in various contexts
Support rules for technical assistance include a 24-hour response guarantee.
As regras de suporte para assistência técnica incluem uma garantia de resposta em 24 horas.
3. In software or systems, protocols defining how support functions operate
The support rules determine which issues are addressed first.
As regras de suporte determinam quais problemas são resolvidos primeiro.