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support agreement

[/səˈpɔːrt əˈɡriːmənt/]
nounpl: support agreements
acordo de apoio
1. A legal contract in which one party commits to providing financial, technical, or other forms of assistance to another party
The software company signed a support agreement with the client to provide 24/7 technical assistance.
A empresa de software assinou um acordo de apoio com o cliente para fornecer assistência técnica 24 horas por dia, 7 dias por semana.
2. A formal arrangement between parties defining the terms and conditions of support services
Under the support agreement, the vendor must respond to critical issues within one hour.
De acordo com o acordo de apoio, o fornecedor deve responder a problemas críticos dentro de uma hora.
3. In family law, an agreement regarding financial maintenance or care obligations
The parents reached a support agreement regarding child maintenance payments.
Os pais chegaram a um acordo de apoio em relação aos pagamentos de pensão alimentícia.
Synonyms
service agreementmaintenance agreementsupport contractassistance agreement
Antonyms
termination agreementdissolution agreement

Regional Variations

General Brazilian
acordo de apoio
Most common usage in Brazilian Portuguese
São Paulo
contrato de suporte
Commonly used in business and IT contexts
Rio de Janeiro
acordo de assistência
Alternative usage in formal contracts
Portugal
acordo de apoio técnico
More specific emphasis on technical nature in European Portuguese

Related Idioms & Phrases

in support of
come to someone's support
lend support to
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