1. A deficiency or shortfall in the provision of services, particularly the difference between customer expectations and actual service delivery
The service gap between what customers expect and what the company delivers has led to low satisfaction ratings.
A lacuna de serviço entre o que os clientes esperam e o que a empresa entrega resultou em baixas avaliações de satisfação.
2. In service quality management, the disparity between expected service standards and perceived service performance
Management must address the service gap to improve customer retention.
A gestão deve resolver a lacuna de serviço para melhorar a retenção de clientes.
3. A lack of availability or accessibility of services in a particular area or demographic
Rural communities often face a significant service gap in healthcare provision.
Comunidades rurais frequentemente enfrentam uma lacuna significativa na prestação de serviços de saúde.