1. The ability of an organization to maintain essential functions and service delivery during and after disruptive events or emergencies
The company implemented a service continuity plan to ensure uninterrupted operations during natural disasters.
A empresa implementou um plano de continuidade de serviço para garantir operações ininterruptas durante desastres naturais.
2. A strategy or framework that ensures business operations and customer services remain functional despite disruptions
Service continuity is critical for financial institutions to maintain customer trust.
A continuidade de serviço é crítica para instituições financeiras manterem a confiança do cliente.