return request
[/rɪˈtɜːrn rɪˈkwɛst/]
nounpl: return requests
solicitação de devolução
1. A formal request made by a customer to return a purchased item to a seller or retailer, typically for a refund, exchange, or repair
The customer filed a return request for the defective laptop within the 30-day window.
O cliente apresentou uma solicitação de devolução para o notebook defeituoso dentro do prazo de 30 dias.
2. An official submission through an e-commerce platform or retail system to initiate the process of sending back merchandise
I submitted a return request on the website, and they sent me a prepaid shipping label.
Enviei uma solicitação de devolução no site, e eles me enviaram um rótulo de envio pré-pago.
3. A documented claim for the reversal of a purchase transaction
The return request was approved, and the refund will be processed within 5-7 business days.
A solicitação de devolução foi aprovada, e o reembolso será processado em 5-7 dias úteis.
In Brazil, return requests are increasingly common with the growth of e-commerce platforms like Mercado Livre, B2Brazil, and international sites like Amazon. Consumer protection laws (Código de Defesa do Consumidor) guarantee the right to return products within 7 days for distance purchases. In the USA, return policies vary significantly by retailer, with major chains like Amazon offering 30-day returns and some stores offering extended holiday return windows. The term is central to modern consumer culture in both countries.
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