1. A social or linguistic convention that establishes expected patterns of declining requests, offers, or invitations within a particular culture or context
In Japanese culture, the refusal norm involves indirect language and multiple polite declines before accepting an offer.
Na cultura japonesa, a norma de recusa envolve linguagem indireta e múltiplas recusas educadas antes de aceitar uma oferta.
2. A standardized behavioral rule governing how individuals should appropriately reject proposals or suggestions in social interaction
The refusal norm in business settings often requires a formal written response.
A norma de recusa em ambientes corporativos frequentemente exige uma resposta formal por escrito.