1. A standard of excellence or a point of reference against which quality performance is measured and compared
The company set a quality benchmark of 99.5% accuracy for all products.
A empresa estabeleceu um padrão de qualidade de 99,5% de precisão para todos os produtos.
2. A metric or measurement used to evaluate and assess the quality of products, services, or processes
Customer satisfaction scores serve as a quality benchmark in the hospitality industry.
Os índices de satisfação do cliente servem como um padrão de qualidade na indústria hoteleira.