1. The process of improving the efficiency, quality, and effectiveness of a service to better meet customer needs and maximize performance.
Service optimization involves streamlining processes to reduce waiting times.
A otimização do serviço envolve simplificar processos para reduzir tempos de espera.
2. Strategic improvements made to service delivery systems, resources, and workflows to achieve better outcomes with reduced costs.
The company implemented service optimization to increase customer satisfaction.
A empresa implementou otimização do serviço para aumentar a satisfação do cliente.