1. A recently established or recently introduced method, process, or course of action for accomplishing a task or handling a situation
The hospital implemented a new procedure for patient check-in.
O hospital implementou um novo procedimento para o check-in de pacientes.
2. A formal or official process that has not been used before in a particular organization or context
The company adopted a new procedure for handling customer complaints.
A empresa adotou um novo procedimento para lidar com reclamações de clientes.