1. The process of enhancing or upgrading the standards, characteristics, or performance of a product, service, or process
The company implemented a quality improvement program to reduce defects.
A empresa implementou um programa de melhoria de qualidade para reduzir defeitos.
2. Systematic efforts to make incremental or continuous enhancements in operational efficiency and customer satisfaction
Quality improvement initiatives led to better customer retention.
Iniciativas de melhoria de qualidade resultaram em melhor retenção de clientes.