1. The process or result of enhancing the standards, characteristics, or performance of a product, service, or process
The company implemented a quality improvement program to reduce defects.
A empresa implementou um programa de melhoria da qualidade para reduzir defeitos.
2. Systematic efforts to increase efficiency and customer satisfaction
Quality improvement initiatives led to better customer satisfaction scores.
As iniciativas de melhoria da qualidade resultaram em melhores scores de satisfação do cliente.