1. The ability to interact effectively with other people, including communication, empathy, cooperation, and conflict resolution
Strong interpersonal skills are essential for success in customer service roles.
Habilidades interpessoais fortes são essenciais para o sucesso em funções de atendimento ao cliente.
2. Competencies related to understanding and managing relationships and social interactions
She improved her interpersonal skills through professional training.
Ela melhorou suas habilidades interpessoais através de treinamento profissional.