hands-on service
[/hændz ɑːn ˈsɜːrvɪs/]
nounpl: hands-on services
serviço personalizado com acompanhamento direto
1. A service approach where the service provider is directly involved and physically present, offering personal attention and active assistance throughout the process
Our company prides itself on offering hands-on service to every client, ensuring their needs are met with personal attention.
Nossa empresa se orgulha em oferecer um serviço personalizado com acompanhamento direto a cada cliente, garantindo que suas necessidades sejam atendidas com atenção pessoal.
2. Direct, involved assistance that emphasizes practical engagement rather than remote or delegated support
The contractor provided hands-on service by working alongside the client throughout the renovation project.
O contratante forneceu um serviço com envolvimento direto, trabalhando ao lado do cliente durante todo o projeto de reforma.
This term is highly valued in American business culture, emphasizing personal involvement and accountability. In Brazil, it translates to concepts of 'mão na massa' (literally 'hands in the dough'), reflecting a cultural appreciation for direct, practical engagement and personal responsibility in service delivery.
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