free change
[/friː tʃeɪndʒ/]
nounpl: free changes
troca gratuita
1. An exchange or replacement of a product or service at no additional cost to the customer
The store offers free change within 30 days of purchase.
A loja oferece troca gratuita dentro de 30 dias após a compra.
2. In airline or transportation context: the ability to change a booking or reservation without penalty fees
Due to the pandemic, many airlines now offer free change on ticket bookings.
Devido à pandemia, muitas companhias aéreas agora oferecem troca gratuita nas reservas de passagens.
3. In retail: the opportunity to exchange a purchased item for a different size, color, or style without charge
If the shirt doesn't fit, you can request a free change at the customer service desk.
Se a camiseta não encaixar, você pode solicitar uma troca gratuita no atendimento ao cliente.
In Brazilian retail culture, 'troca gratuita' is an important consumer right protected by the Consumer Protection Code (Código de Defesa do Consumidor). Stores prominently advertise free change policies as a customer service benefit. In the USA, free change policies vary significantly by retailer and product category, and are often used as competitive advantages. Airlines particularly emphasized free change policies during the COVID-19 pandemic to attract customers.
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