escalation system
[ɪˈskæleɪʃən ˈsɪstəm]
nounpl: escalation systems
sistema de escalação
1. A structured procedure or protocol for progressively increasing the severity, urgency, or involvement level of a response to an issue or conflict
The customer service department implemented an escalation system to ensure urgent complaints reach management quickly.
O departamento de atendimento ao cliente implementou um sistema de escalação para garantir que reclamações urgentes cheguem à gerência rapidamente.
2. A mechanism in business or conflict resolution that automatically routes problems to higher levels of authority when initial responses are insufficient
Our escalation system automatically alerts supervisors if a ticket remains unresolved after 24 hours.
Nosso sistema de escalação alerta automaticamente os supervisores se um ticket permanecer sem resolução após 24 horas.
3. In gaming, a progression system where difficulty or intensity increases in defined stages
The video game features an escalation system that gradually increases enemy difficulty.
O videogame apresenta um sistema de escalação que aumenta gradualmente a dificuldade dos inimigos.
This term is widely used in Brazilian corporate culture, particularly in call centers (contact centers) and customer service operations. In the USA, it's standard business terminology in IT support, customer service, and conflict management. Portugal tends to use more formal administrative language. The concept reflects modern organizational practices in both countries, emphasizing structured problem resolution and accountability.
Look up more words on Fala2Me
The free English-Portuguese dictionary with real Brazilian accents, NYC slang, conjugator and more
Open Fala2Me →