1. To increase the severity, intensity, or seriousness of complaints or demands
The customers decided to escalate claims after receiving poor service.
Os clientes decidiram intensificar as reclamações após receberem um serviço deficiente.
2. To raise complaints to a higher authority or level of management
We will escalate claims to the director if the issue is not resolved.
Vamos elevar as reclamações ao diretor se o problema não for resolvido.
3. In insurance or legal contexts, to increase the value or scope of submitted claims
The insurance company warned clients not to escalate claims fraudulently.
A companhia de seguros alertou os clientes para não intensificarem as reclamações fraudulentamente.