1. The process of giving support staff or support teams greater authority, resources, and decision-making power to serve customers or clients more effectively
Support empowerment allows customer service representatives to resolve issues without manager approval.
O empoderamento do suporte permite que representantes de atendimento ao cliente resolvam problemas sem aprovação do gerente.
2. The enhancement of capability and confidence among support personnel to take initiative and ownership of their responsibilities
Through support empowerment, our team achieved higher customer satisfaction ratings.
Através do empoderamento do suporte, nossa equipe alcançou índices mais altos de satisfação do cliente.