1. A marketing strategy that places the customer at the center of all business decisions, focusing on understanding and meeting customer needs, preferences, and expectations to build long-term relationships and loyalty.
Our company adopted customer-centric marketing to improve customer satisfaction and retention rates.
Nossa empresa adotou marketing centrado no cliente para melhorar a satisfação e retenção de clientes.
2. An approach that emphasizes listening to customer feedback, personalizing interactions, and creating value-driven experiences rather than focusing solely on product features or sales volume.
Customer-centric marketing requires analyzing customer data and behavior patterns.
O marketing centrado no cliente requer análise de dados e padrões de comportamento dos clientes.