conversation analysis
[/ˌkɑːnvərˈseɪʃən əˈnæləsɪs/]
noun
análise da conversa
1. A method of studying social interaction by examining the detailed structure of conversations, including turn-taking, repairs, overlaps, and sequential organization of talk
Conversation analysis reveals how speakers manage interruptions and maintain coherence in dialogue.
A análise da conversa revela como os falantes gerenciam interrupções e mantêm coerência no diálogo.
2. An empirical approach in linguistics and sociology that focuses on the organization of naturally occurring speech and the patterns of interaction between participants
The researcher used conversation analysis to understand the dynamics of customer service interactions.
O pesquisador usou análise da conversa para entender a dinâmica das interações de atendimento ao cliente.
3. A qualitative research methodology that examines recordings and transcripts of real conversations to understand how meaning is co-constructed between speakers
Through conversation analysis, we discovered that doctors interrupt patients more frequently in follow-up visits.
Por meio da análise da conversa, descobrimos que os médicos interrompem os pacientes com mais frequência nas consultas de acompanhamento.
Conversation analysis emerged as a rigorous academic methodology in the 1960s-70s in the United States and has become a major approach in linguistics, sociology, and communication studies worldwide. In Brazilian universities, it is increasingly taught as part of linguistics and language studies programs, often alongside discourse analysis. The field emphasizes meticulous transcription and analysis of actual recorded conversations rather than intuitive judgments about language use.
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