complaint procedure
[/kəmˈpleɪnt prəˈsɛdʒər/]
nounpl: complaint procedures
procedimento de reclamação
1. A formal process or set of steps established by an organization for customers or employees to file and resolve complaints
The airline's complaint procedure requires customers to submit written complaints within 30 days of the incident.
O procedimento de reclamação da companhia aérea exige que os clientes apresentem reclamações por escrito dentro de 30 dias do incidente.
2. An official protocol or mechanism for lodging grievances in workplace, educational, or institutional settings
The university has a clear complaint procedure for students who wish to appeal their grades.
A universidade possui um procedimento de reclamação claro para alunos que desejam contestar suas notas.
3. Legal or administrative framework for addressing disputes between parties
The complaint procedure in labor law protects workers' rights to report violations.
O procedimento de reclamação na lei trabalhista protege o direito dos trabalhadores de denunciar violações.
In Brazil, complaint procedures are increasingly formalized due to consumer protection laws (Código de Defesa do Consumidor). Organizations are required to have clear, accessible procedures. In the USA, complaint procedures are common in customer service, employment, and educational institutions. The concept reflects a cultural emphasis on formal documentation and dispute resolution mechanisms in both countries.
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