1. The process of enhancing, refining, or making better the quality, efficiency, or effectiveness of a service provided to customers or users
The company invested in service improvement to increase customer satisfaction.
A empresa investiu no aprimoramento do serviço para aumentar a satisfação do cliente.
2. Continuous enhancement initiatives aimed at optimizing service delivery standards
Service improvement initiatives included training staff and upgrading systems.
As iniciativas de aprimoramento do serviço incluíram treinamento de pessoal e atualização de sistemas.