1. Standard Operating Procedures; established or prescribed methods to be followed routinely for the performance of designated operations or in designated situations
All employees must follow the SOPs when handling customer complaints.
Todos os funcionários devem seguir os POPs ao lidar com reclamações de clientes.
2. A set of step-by-step instructions compiled by an organization to help workers carry out routine operations
The company updated its SOPs to improve efficiency.
A empresa atualizou seus POPs para melhorar a eficiência.